Terms of Service

These Terms govern access to the Relyven website, dashboard and API gateway (the “Service”). By using the Service, you agree to follow these Terms and the Acceptable Use Policy.

Current model prices are shown in the dashboard. USDT on TRON (TRC20) is available for balance top-ups. Eligible new accounts currently receive promotional API credit equivalent to USD 1 after their first qualifying top-up; the dashboard and checkout page show the applicable conditions.

1. Service

Relyven provides a developer dashboard, API key management, usage metering and compatible API endpoints. The Service depends on third-party model providers. Model availability, capabilities and provider policies can change without notice.

1.1. Service regions

The Service is not offered in mainland China. Users located in mainland China may not register for or use the Service, including the dashboard and API. Do not use a VPN, proxy or other means to circumvent this restriction. We may block access based on IP geolocation and restrict or suspend access that violates this regional policy.

Chinese-language content is provided for Chinese-speaking users in supported regions and does not indicate that the Service is available in mainland China. If this restriction affects an existing account or balance, contact [email protected].

2. Accounts and keys

You must provide accurate registration information, keep your credentials confidential and take responsibility for activity under your account and API keys. Do not publish or share a key outside your authorized team.

3. Usage, top-ups and refunds

Usage metadata such as model, token counts, request status and timing may be recorded for operations and metering. Model prices are shown in the dashboard. Before paying, check the payment method, network and amount shown at checkout. Paid account credit is used to pay for API calls.

Promotional credit is for API usage only, has no cash value and cannot be refunded or withdrawn.

Refund eligibility is reviewed against the order payment record and applicable law. Relyven does not set a universal refund window. Confirmed blockchain transfers are not automatically refundable; contact support first to have the order reviewed.

For refund questions, missing credit or failed payments, submit your order reference and a description through the support page. Avoid paying again until the order status has been confirmed.

4. Acceptable use

You must comply with applicable law, the Acceptable Use Policy and the policies of any model provider used to fulfil a request. We may restrict or suspend access when necessary to protect the Service, users or providers.

5. Your content

You are responsible for the inputs you submit and for evaluating outputs before relying on them. Rights in inputs and outputs remain subject to applicable law and the terms of the relevant model provider.

6. Availability

The Service is provided on an “as available” basis. No uptime, latency, rate-limit or uninterrupted-service guarantee is currently published.

7. Changes

These Terms may change as the Service, operating entity and commercial terms are finalized. The date above identifies the current published version.

8. Independence

Relyven is an independent service and is not affiliated with, endorsed by, or sponsored by OpenAI, Anthropic, Google or other model providers. Their names are used only to describe compatibility.

9. Contact

General support, account, privacy and ordinary legal questions can be sent to [email protected]. Suspected abuse, illegal content or policy violations should be reported to [email protected].